- Help FAQ
TVS Automotive Help
Account privileges are based upon your role within your company and can be changed through your local Regional Sales Manager or Account Manager. Below is a key of the various account settings.
- Basic Account - This is the default setting when you are registered and comes with the most basic account settings where you can view pricing, stock and place orders.
- Branch Primary - Branch primary is designed for branch managers to see elevated branch details including all the features of the Basic Account with the addition of branch web users, media flyers and current spend policies.
- Company Primary - The company primary setting is designed for business owners who will be able to see all features of the account with the addition of being able to do this for all branches.
Our new online chat service that appears in the bottom right hand corner of your screen is the easiest and quickest way to get in touch with us, for the moment it is just for customers who need help logging in but we are looking to role this out to our other departments soon. This feature is coming soon.
From time to time we may send you notifications to keep you up to date with the latest news or price lists which we will send direct to your web account. You may notice in the top right hand corner you have a round red dot with a number in the middle, this is the number of notifications that are unread on your account, clicking this number will take you to the messages page where you can read all of your historical notifications and download any documents we may have sent you.
You will have noticed that the first time you login to the new website you are asked to change your password to something more secure, this is simply to keep up to date with the latest security standards and to keep ahead of the latest laws around GDPR that will be coming into place in May 2018. Your account and it's security is your responsibility, sharing passwords or accounts is no longer permitted and each user must have their own account with their own login credentials.
The new website is now mobile friendly, enabling you to order parts on the fly, whether your in the office or out on the road, it's now really easy to order everything you need.
I'd still like some help
If you require further assistance, please contact us using our contact form where we will be happy to help you further.